Terms of Service
Effective Date: 1/3/2026
Mop&Bucket LLC
Central Virginia
804-482-1295 | moppandbucket@gmail.com
1. Service Agreement
By booking a cleaning service with Mop&Bucket LLC, you agree to these terms. For recurring clients, these terms are supplemented by your signed Service Agreement.
2. Booking & Scheduling
One-Time Services: Booked via our online system. Payment authorization required at booking.
Recurring Services: Scheduled after an in-person walk-through and signed service agreement. Services occur on the same day and time each [frequency] unless rescheduled.
Rescheduling: Contact us at least 48 hours before your scheduled service. Same-day rescheduling subject to availability.
3. Cancellation Policy
All cancellations must be made by phone or text to 804-482-1295.
24+ hours notice: Free cancellation or reschedule
25-48 hours notice: You will be charged 50% of your service price
Less than 24 hours notice: You will be charged the full service price
No-show: You will be charged the full service price
For recurring clients: Two late cancellations (less than 24 hours) or no-shows within 90 days may result in service termination.
4. Payment Terms
One-Time Services: Payment processed upon service completion.
Recurring Services: Payment processed via arranged payment method upon service completion.
Accepted payment methods: Credit/debit cards, Zelle, Cash
Late fees: Past-due invoices incur a $25 late fee after 7 days.
All prices quoted are in USD and include standard service scope. Additional services requested on-site may incur additional charges.
5. Access & Entry
You are responsible for providing access to your property at the scheduled service time through:
Unlocked door
Key/lockbox (provided by you)
Gate codes and alarm codes (provided in advance)
In-person greeting
We do not keep copies of keys. If you provide a key, you will retrieve it after each service or provide a lockbox location.
If we cannot gain access at the scheduled time and you do not respond within 15 minutes, the service will be considered a no-show and you will be charged the full service fee.
6. Service Scope
What's included: Services vary by booking type (Deep Clean, Maintenance Clean, Move-Out, Turnover). Specific inclusions are outlined in your quote or service agreement.
What's NOT included:
Exterior windows
Cleaning inside ovens (unless requested as add-on)
Biohazard cleanup (mold, feces, blood)
Heavy lifting or furniture moving
Organization or decluttering (Unless requested as add-on)
Laundry
Post-construction cleaning (unless quoted separately)
Your responsibility: Clear clutter, pick up personal items, secure pets, and ensure safe working conditions.
7. Damage & Liability
Mop&Bucket LLC is fully insured and bonded. While we take every precaution, accidents can happen.
Our commitment: We will report any damage immediately and work with you to resolve it through our insurance.
Your responsibility: Report any damage within 24 hours of service completion. Claims reported after 24 hours cannot be verified.
Pre-existing damage: We are not responsible for damage to items that were already broken, fragile without disclosure, or improperly maintained (e.g., loose tile, cracked countertops, worn finishes).
Exclusions: We are not liable for damage caused by:
Improper prior repairs
Wear and tear from age
Appliances or fixtures that malfunction during normal cleaning
Damage from pets during service
8. Service Guarantee
We stand behind our work. If you're not satisfied with any area we cleaned, contact us within 24 hours and we'll return to re-clean that area at no charge.
Guarantee exclusions:
Issues reported after 24 hours
Areas not included in your service scope
Expectations beyond normal cleaning standards
Subjective preferences ("not clean enough" without specific areas identified)
9. Client Responsibilities
You agree to:
Provide accurate property information (square footage, condition, special needs)
Secure pets or notify us of pet presence in advance
Notify us of any hazardous conditions (mold, pests, structural damage)
Ensure a safe working environment
Disclose any allergies or product sensitivities before service
Be present or provide access as agreed
Safety: If our team arrives and finds unsafe conditions (aggressive pets, structural hazards, excessive hoarding, biohazards), we reserve the right to cancel the service. You will not be charged for cancelled services due to unsafe conditions if we are notified in advance.
10. Recurring Service Terms
Termination: Either party may terminate recurring services with 14 days' written notice.
Price adjustments: Prices are locked for 6 months. After this period, prices may be adjusted with 14 days' notice.
Service frequency: Changing your service frequency requires 14 days' notice.
Pausing service: You may pause service for up to 30 days without penalty. Pauses exceeding this period may require re-evaluation of pricing and schedule.
11. Privacy & Data
We collect only the information necessary to provide service (name, address, contact info, payment details, access instructions).
Documentation: We routinely take before/after photos and videos during service for quality documentation and social media marketing. These may be shared on Instagram, Facebook, and our website to showcase our work.
Your privacy matters: If you prefer we not photograph your home, simply let us know at booking or before service—no questions asked. We will never photograph personal items, private spaces, or anything that identifies your address.
We do not:
Sell or share your personal information with third parties
Enter areas of your home outside our agreed service scope
Share images that identify you or your specific location
We do:
Store access codes securely in our encrypted system
Contact you regarding your scheduled service, account updates, or business announcements
Use anonymized before/after images for marketing unless you opt out
To opt out of photography, text us at [your number] or note it in your booking form.
12. Dispute Resolution
If you have a concern, contact us directly at 804-482-1295. We commit to responding within 24 hours.
If we cannot resolve a dispute directly, both parties agree to attempt mediation before pursuing legal action.
All disputes are governed by the laws of the Commonwealth of Virginia.
13. Changes to Terms
We may update these terms periodically. Recurring clients will be notified of material changes 30 days in advance. Continued use of our services constitutes acceptance of updated terms.
Questions? Contact us at 804-482-1295 or moppandbucket@gmail.com.
By booking a service with Mop&Bucket, you acknowledge that you have read, understood, and agree to these Terms of Service.